Frequently asked questions
Can I transfer my current phone number to Christian Cellular?+
Absolutely! We'll need your current carrier's account number and PIN. Just be sure not to cancel your service with them until the transfer is complete.
What is the return or exchange process for a device bought from Christian Cellular?+
Call Member Services at (800) 931-1445 to start the process. You have 12 days from the delivery date to return the device. Once you receive your return label by email, reset the device to factory settings and remove any SIM/memory cards.
How and when do I activate my new service?+
After you sign up and receive your delivery, call our support team for assistance at (800) 931-1445.
How do I locate my phone's IMEI number?+
Dial *#06# on your dial pad, or open your Settings app, scroll to the bottom and tap About Phone.
How do I get started?+
1. Fill out the Pre-Sign Up form and call 611 for important info. 2. Choose a plan that fits your budget. 3. Wait for your new SIM card to arrive (usually 4–6 business days). 4. If your phone supports eSIM, we'll email your QR code the same day. 5. Call Customer Service to activate your phone.
What is the process to switch?+
Fill out the Pre-Sign Up form on our Contact page. We'll contact you to guide you through the rest of the process.
What happens after I sign up?+
A member of our leadership team will personally reach out to schedule a welcome call and help you choose the best plan for your needs.
Can I bring my own phone?+
Yes. Any unlocked phone from AT&T, Verizon, T-Mobile and other providers works.